Job Description

Overview:

Musicians Playground is looking for a motivated, organized, and personable Assistant Manager to support our mission of providing a fun, engaging, and welcoming environment for adult music hobbyists. The ideal candidate will have experience in customer service, project management, and administration, with a preference for those who have worked in high-touch, membership-based environments such as gyms, private clubs, spas, or salons. This position requires a strong ability to communicate, multi-task, and drive revenue through sales support. The Assistant Manager will work closely with the Operations Manager and have the potential to grow into a larger role based on performance.

Responsibilities:

Customer Support

• Manage customer inquiries and support needs via email, phone, and in-person interactions.
• Provide a warm, welcoming environment for clients and visitors in the space. 

Sales & Revenue Support

• Assist with sales efforts, including setting appointments, welcoming walk-ins, and potentially handling discovery calls.
• Conduct follow-ups for intro weeks to maximize client retention and engagement.

Team Management

• Train, supervise, and support junior administrative team members, ensuring a cohesive and efficient team environment.
• Lead team meetings to communicate goals, provide updates, and address challenges.

Teacher & Scheduling Support

• Assist teachers with scheduling, rescheduling, and room/resource allocation as needed to ensure smooth operations.
• Onboarding & Training
• Help onboard new team members and teachers, ensuring they are well-equipped to contribute to Musicians Playground’s mission. 

Event Planning & Execution

• Oversee the planning and execution of special events, such as Happy Hour and Kids Showcase, ensuring each event runs smoothly and is well-attended.

Account Management 

• Conduct regular billing audits, handle credit checks, address missed payments, and manage client terminations as needed.

Space Oversight

• Maintain a high standard of cleanliness and organization within the space.
• Monitor inventory, replace or repair damaged equipment, and ensure the space is safe and welcoming.

Required Skills

Organization 

• Ability to stay organized, manage time efficiently, and handle multiple responsibilities.

Communication

• Strong verbal and written communication skills to interact with clients, team members, and teachers effectively.

Personality

• Outgoing, personable, and able to contribute to a positive, fun atmosphere.

Prioritization & Multi-Tasking

• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.

Revenue-Driven

• Experience supporting sales and driving revenue through customer engagement and follow-ups.

Past Experience:

Project Management

• Experience in managing projects or initiatives.

Customer Service

• Proven customer service skills, ideally in a client-facing role.

Administrative Role

• Experience in administrative duties, particularly in a team environment.

Relevant Industry Experience

• Familiarity with businesses modeled similarly to a gym or recreational facility is a plus.

Schedule:

Standard Hours

• Saturdays 10:00 AM–4:30 PM
• Sundays 10:30 AM–4:30 PM

Special Events

• Must be available for occasional Friday evening (6 PM–9 PM) and Sunday (10 AM–1 PM) events, approximately 10 times per year.

On Call Requirements

• Available for emergency coverage if needed.

Compensation:

Hourly Rate

• $25–$30/hour based on experience.

Additional Opportunities

• Potential for additional compensation, bonuses, and expanded responsibilities based on performance.

Benefits

Complimentary “Soloist Mini” Membership 

• Enjoy a $300/month “Soloist Mini” membership at no cost, which includes up to two hour long private lessons in any instrument of your choice, unlimited access to group classes, and use of the space for personal practice.

Transportation Reimbursement

• Full reimbursement of transportation expenses for employees who work four or more days per week at Musicians Playground.

Exceptional Work Environment

• Join a top-of-the-line community filled with high-quality amenities, resources, instruments, and technology in a welcoming, creative, and inspiring space that you’ll look forward to working in each day.

About Musicians Playground

Musicians Playground, located in the heart of downtown Boston, is a vibrant 3,000-square-foot studio serving over 200 music loving members. Like a “gym” for musicians, it’s outfitted with top-of-the-line instruments, amenities, and technology, and provides dynamic music experiences through private lessons, group classes, and creative space rentals for both adults and kids. We also host music-based team-building events and parties. Designed entirely for music hobbyists, our mission is to make music fun, social, and personally transformative. Everything we do is rooted in bringing this vision to life for our community.

Learn more about Musicians Playground by visiting us at: or reading this article recently released in Boston Magazine featuring Musicians Playground.

To Apply:

Please email the following to info@musiciansplayground.com:

1. Resume
2. Cover Letter
3. Video (5 minutes or less) telling us who you are, why you want to work for MP & why you think you’re the best person for the position

Thank you for your interest! We can’t wait to partner with you on this exciting opportunity. 

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