Job Description

Job Description

Job Description

Location:

JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA

JW Marriott Miami | 1109 Brickell Ave, Miami Florida 33131 USA

Become

• We go where you want to go

• Achieve both career goals and life goals

• Adapt and grow

• Thrive on challenge and growth

Wherever you want to go, whoever you want to be, you deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Belong to a community where you are included. Be inspired by what’s possible and discover your own future. Be challenged, grow, and achieve your ambition. Begin your purpose, belong to a community, and become the best version of you.

Compensation: Salary

Schedule: Full-Time

Position Type: Management

Benefits

• Health Insurance
• Dental and Vision
• Paid Time Off
• 401K
• Parking and Metro Reimbursement
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• Holiday pay
• Free Meals
• Free uniforms
• Free life insurance
• Free short-term disability
• Exclusive Discounts via LifeMart
• …and much more!

The Director of Group Accounts is responsible for proactively soliciting and booking group meetings/revenue opportunities from their assigned territory. The primary intent of the position is to drive group sales from specified geographic territories for the hotel from a designated market. Researches, solicits and qualifies business opportunities. Provides client proposals, negotiates, and closes business opportunities according to the hotel's designated booking parameters.

• Conducts targeted account research to determine potential.
• Responds in a timely manner to incoming business opportunities
• Ensures business booked is within hotel parameters.
• Solicits and qualifies new accounts whose profile meets hotel needs
• Proactively identifies, qualifies, and solicits new group business to achieve personal and hotel revenue goals while maintaining brand integrity.
• Maintains and grows business of existing accounts.
• Identifies and develops new markets.
• Understands competitor’s strengths and weaknesses and effectively sells against them.
• Works collaboratively with on and off – property sales channels (e.g., CSO, Market Sales, Global Sales Organization) to ensure sales efforts are coordinated, complementary and not duplicative.
• Effectively develops and strengthens relationships with new and existing customers to expand group sales opportunities. Examples of activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Site inspections and other industry related events may require participation after 6 pm or on weekends
• Proactively manages relationships with multiple contacts in assigned market accounts.
• Effectively manages and develops relationships with key internal and external stakeholders.
• Effectively utilizes sales resources and administrative/support staff.
• Hotel Communication – Coordinates with hotels for site inspections. Updates hotels on the status of their accounts and pending business and ensures follow-through and property “buy in” on customers service needs.
• Develops correspondence, manages opportunity details and proactively develops customer solutions.
• Maintains accurate and up to date account data and reporting using account management system.
• Processes all business correspondence within acceptable time limits. Creates proposals/contracts and other related booking documentation as required. Manages and maintains account files.
• Effectively manages business opportunities and maximizes revenue.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply, and demand etc. and knows how to sell against them.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Revenue Management

• Implements designated revenue management strategies with each business opportunity presented.

Guest Satisfaction

• Responds to business opportunities in a timely basis and consistent with the designated hotel sales process.
• Thoroughly and accurately communicates customer needs and expectations to appropriate departments in a timely basis.
• Initiates customer feedback on hotel’s services and relays information to appropriate departments.
• Liaisons between and operating departments to resolve any customer concerns.

Financial Management

• Identifies opportunities to increase revenues, profits and create value by challenging existing processes, encouraging innovation, and driving necessary change.

Candidate Profile

• College degree or commensurate experience
• Minimum three years local corporate sales experience in assigned territory
• Computer literate
• Good organizational skills.
• Good verbal and written communications.
• Ability to explain instructions, procedures, or information to other effectively.
• Ability to work well under pressure.
• Bilingual English/Spanish helpful
• Flexible, creative, self-starter.
• Able to work with minimum supervision

Skill and Knowledge

• Excellent selling skills and understanding of sales processes; can bring a sale to closure
• Possesses excellent telephone sales skills
• Strong customer development and relationship management skills
• Knowledge of need time strategy as developed by Revenue Management
• Knowledge of contractual agreements and legal implications
• Effective sales skills to up sell products and services
• Knowledge of assigned geographical territory and customers within territory
• Knowledge of operations and associated needs/challenges presented by customer needs
• Effective sales call planning
• Effective decision-making skills
• Ability to influence others
• Strong problem-solving skills
• Strong communication skills (verbal, listening, writing)
• Strong organization skills
• Ability to use standard software applications and hotel systems including, CITY, PMS, MARSHA etc.

Our Mission

We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision

To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values

We Inspire People

We Embrace Innovation

We Pursue Accountability

Marriott Careers:

JW Marriott Marquis Miami

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E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

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