Job Description Act as the primary point of contact for phone calls, MS Teams chat and emails from end users regarding IT issues and queries and ensure first line of resolution wherever possible Record and track tickets/incidents/requests with detailed descriptions using the Helpdesk ticketing tool based on users' communication as well as collecting necessary information or approvals to escalate or action requests/incidents Basic remote access troubleshooting Walk end users through problem solving and documentation provided Keep work queues clear and route tickets in a timely manner MFA registrations and administration for remote access, O365 and Oracle applications Active Directory administration, including user account management (unlocking, enabling, disabling account, permissions, security, and distribution group modifications) Responsibilities Active Directory administration, including user account management Preferably at least 1+ years' experience in similar helpdesk role Excellent communication and customer service Strong problem-solving and organizational skills Basic understanding of computer systems, Microsoft Office 365 applications and other tech or finance products. Works well in a fast-paced environment Inquisitive Detail-Oriented and Focused Time management skills Cantor Fitzgerald Securities
DescriptionLeidos is seeking an Intermediate Helpdesk Specialist to support large-scale migration and operations on a large, high-profile... ...ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.Experience meeting service...
Are you passionate about education and making a difference in students' lives? We're looking for experienced teachers and tutors to provide one-on-one or group instruction to students across the countryall from the comfort of your home! Why Join Us? Fully remote -...
Summary TLLC is seeking a nurturing, caring person to provide smooth coordination of staff/child interactions and curriculum activities in a classroom. Demonstrates the ability to consider each child?s individual needs and the appropriate interest levels of the group...
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