Title: Helpdesk Support Location: Northeastern U.S. (Hybrid - 3 days onsite per week) Description: We are seeking a Helpdesk Support professional to provide technical assistance for hardware, software, and network-related issues. This role will involve troubleshooting, repairing, and maintaining corporate-issued devices and ensuring end-user productivity. The ideal candidate will have strong problem-solving skills, the ability to communicate effectively with users at all levels, and a customer-service-oriented approach. Responsibilities: Provide onsite and remote support for system installations, servicing, and repairs. Troubleshoot and resolve hardware issues related to desktops, laptops, phones, peripherals, and accessories. Diagnose and fix software-related issues, including operating systems, productivity applications, and enterprise tools. Perform hardware repairs, upgrades, and system reimaging as needed. Communicate technical solutions to both technical and non-technical users. Document solutions and resolutions in the ticketing system. Required Skills: 4-5 years of experience in deskside or helpdesk support. Strong troubleshooting skills for both hardware and software issues. Experience with operating systems and enterprise productivity tools. Basic network troubleshooting knowledge. Strong communication and interpersonal skills. Desired Skills: Experience supporting both Windows and Mac environments. Familiarity with enterprise IT management tools. Knowledge of directory services and policy management tools. Experience with cloud-based enterprise applications. Employment Type: Contract Compensation: Pay range: $34.30 to $49/hour Benefits: Learn more about our benefits offerings here EEO Statement Learn more about our EEO policy here . #LI-VM1 Mitchell Martin
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