Job Title: Inbound Call Center Agent
Location: Los Angeles, CA
Job Type: Full-Time
We are seeking a dedicated and enthusiastic Inbound Call Center Agent to join our dynamic team in Los Angeles. As an Inbound Call Center Agent, you will play a crucial role in maintaining our high standard of customer service. You will be the first point of contact for our clients, handling various inquiries and providing essential support to create a positive customer experience.
Handle incoming customer calls and inquiries promptly and professionally.
Provide accurate information regarding products and services to customers.
Resolve customer issues and complaints in a timely and effective manner.
Document all customer interactions in the CRM system accurately.
Maintain a high level of customer satisfaction through active listening and problem-solving skills.
Collaborate with team members to improve overall service delivery and customer experience.
High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.
Familiarity with CRM systems and call center technology is an advantage.
Positive attitude and a strong desire to help customers.
What We Offer
Competitive hourly wage ($16.00 - $25.50 per hour).
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with employer match.
Paid time off and company holidays.
Opportunities for growth and career advancement.
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