Job Description

Job Description

Job Description

Modern, Tech-Savvy, Customer-Focused Office

Are you a proactive, tech-savvy, and detail-oriented professional who thrives in a fast-paced environment? Are you a people person? Do you love customer service, social media, and making things run smoothly? Are you detail oriented and fell good about completing everything on your to do list? If so, we need YOU to be the Practice Development & Brand Ambassador Guru at our cutting-edge medical office!

Who We Need:

Someone who embodies customer service excellence , is tech-savvy , can multitask like a pro , and ensures every client experience is seamless from start to finish. You’ll wear multiple hats and be the glue that keeps our practice running efficiently and our brand growing.

Your Superpowers:

✅ Customer Service & Patient Experience

• Be the friendly, knowledgeable, and proactive point of contact for customers/patients.
• Respond to texts, emails, and calls immediately —no message left unanswered. Follow up with those that sound like they could benefit from an extra call, text, or email. Make people feel extra cared for.
• Put patients at ease, ensuring they have a five-star experience suitable for a five star review.
• Protect privacy and confidentiality while maintaining a personal touch.
• Understand that client reviews are crucial—stellar service = positive feedback!

✅ Tech-Savvy & Social Media Pro

• Comfortable with computers, phones, apps, and communication tools (RingCentral, IT management, etc.).
• Manage and grow our social media presence (Instagram, Facebook, LinkedIn, YouTube, TikTok, Pinterest, podcasts).
• Take and post photos/videos, engage with followers, and liaise with video editors and marketing to maintain content flow.
• Maintain and organize our social media database (videos, graphics, etc.).

✅ Product Sales & Online Management

• Oversee online product sales via Shopify and other platforms.
• Learn and maintain CRM systems ( Mailchimp, Jotform )—automate and streamline client journeys.
• Ensure smooth online interactions, blending tech with old-school customer service methods.

✅ Operations & Office Management

• Keep the office running smoothly: facility maintenance, inventory control, keeping spaces clean and organized.
• Ensure everything is stocked, tidy, and welcoming (empty trash, restock supplies, etc.).
• Troubleshoot and update policies & procedures to improve efficiency.
• Assist in review management , ensuring we collect and highlight positive client experiences.

✅ Profit-Minded & Process-Driven

• Monitor payments and collections (Square, billing, etc.).
• Seek efficiencies and growth opportunities —we want fresh ideas!
• Stay busy and proactive —no downtime here! Find ways to improve and optimize operations.

✅ Doctor’s Right Hand

• Anticipate needs—help the doctor stay on track and focused.
• Be reliable and flexible , always showing up ready to make a difference.

Who You Are:

✨ A problem-solver who thrives in a fast-paced, dynamic environment
✨ Organized and detail-oriented—nothing falls through the cracks
✨ Comfortable with technology, online platforms, and marketing tools
✨ Highly responsive, proactive, and solutions-focused
✨ A strong multitasker who juggles tasks efficiently
✨ A team player with a “no job too small” mentality

Why Join Us?

A modern, electronic-driven office where efficiency meets top-tier patient care
Growth-focused team with room for ideas and innovation
A supportive and collaborative work environment
Competitive pay and opportunities for career growth

If you’re a go-getter who wants to be a part of an innovative and fast-paced medical office, we want to hear from you! Apply now and bring your tech skills, customer service finesse, and organizational expertise to our growing team.

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