Job Description
Job Description
Job Description
Benefits:
- Competitive salary
- Flexible schedule
- Training & development
Job Summary This position serves as the first point of care for our patients and clients. A successful Medical Receptionist conveys Best Remedy Urgent Cares dedication to our patients and provides a warm and welcoming environment for all visitors. The Medical Receptionist is responsible for accurately collecting patient information and provides administrative, patient, and client support in a timely fashion.
Roles and Responsibilities Provide excellent customer service to patients and clients
Greet and check-in patients in a friendly and professional manner
Maintain awareness of patient needs in waiting room
Answer phone calls and direct them to the appropriate department or staff member
Schedule appointments and manage the appointment calendar
Assist with all patient registration and administrative processes as assigned
Register patients accurately, timely and efficiently; while maintaining expert level customer service, professionalism, and compassion
Accurately record patient demographic, health, pharmacy, and insurance information
Adhere to all established policies and procedures
Ensure and uphold the confidentially requirements of all patient records and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, and the clinical policies and regulations regarding confidentiality and security
Uphold and ensure compliance with and attention to corporate policies, procedures, mission, and values
Verify patient insurance information and collect co-payments
Perform end of shift cash handling review with supervisor
Maintain patient records and update necessary information
Maintain acceptable level of productivity and consistency with all tasks assigned.
Assist other team members as requested
Succinctly explain company policies and procedures, including billing and payment
Process patient payments and furnishing receipts for copays, supplies, any diagnostic studies; or supplies rendered during visit
Prepare patient visit record once a patient is ready for triage
Maintain a clean and sanitary work area
Print statements as requested by patients
Participate in daily huddle with patient care team, staff meetings and training as required
Maintain office equipment as necessary
Ensure all necessary paperwork is prepared for the next workday
Perform miscellaneous duties as assigned
Preferred Skills and Experience 3+ years of experience in a customer facing or customer service role required with references
Strong visual, verbal, written and typed communication skills
Proficiency in using fax, phone systems, and handling multiple phone lines
Ability to multitask and prioritize tasks simultaneously
Working knowledge of medical office processes, terminology and procedures is preferred
Excellent organizational skills with attention to detail
Ability to maintain confidentiality of patient information
Ability to work with a diverse patient population
Must be proficient with keyboard data entry Working knowledge of HIPAA privacy and security rules
Proficiency in English speaking, reading, writing, and comprehension
Working knowledge of Athena EHR strongly preferred
Education Preferred - Highschool Graduate or equivalent
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to sit, stand, and walk 8 to 12 hours as needed
Ability to lift to 30 pounds
Ability to hear phones, pages and patients in a medical environment
Visual acuity to accurately interact with computerized devices, screens, and detailed written documents for up to 12 hours a day
Miscellaneous Duties: The work environment characteristics described here are representative, but not exhaustive of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The typical workday involves meeting multiple demands on a timely basis.
This job description summarizes the essential duties required for this position but in no way is inclusive of all duties. Other related duties may be assigned as needed by Best Remedy Urgent Care, LLC. Best Remedy Urgent Care is a smoke free and tobacco-free environment. For the health and safety of our employees Best Remedy Urgent Care does not permit smoking of the fragrance of lighted inhaled substances in or near our facilities, vehicles, or around patients.
Job Tags
Relief, Flexible hours, Shift work,