Job Description

Job Description:

Are you energized by providing transparency to our associate workforce regarding Fidelity’s Entitlement policies and procedures? Do you enjoy identifying opportunities to reduce friction and improve processes? If you’re motivated to overcome obstacles and get to “yes”, then this is the job for you!

Enterprise Cybersecurity provides worldwide cybersecurity protection, technology, and support to all businesses under the Fidelity Investments umbrella. As an ambassador between Enterprise Cybersecurity and the business, this consultant provides advanced knowledge of business and technical aspects of cybersecurity and demonstrates analytical abilities to move and promote our practice to a best-in-class organization.

The Expertise You Have and The Skills You Bring

• Undergraduate degree or equivalent work experience

• 3 years information security, fraud, risk, or related technology subject area combined with one year of customer service experience.

• Strong to deep understanding of access and entitlement management technologies

• Solid grasp of cyber risk management principles, how it affects the business and having the ability to apply appropriate mitigation strategies.

• Experience creating virtual assistants, chatbots, and internal SharePoint sites.

• Experience with business intelligence/data visualization tools preferred, but not required. (Excel, PowerBI, Degreed, and Sumtotal)

• Demonstrated analytical skills; experience with operations, business analysis, and project management.

• Experience working in a Compliance, Audit, Risk, or governance function.

• Experience with SharePoint web design

• Outstanding listening, communication, and facilitation skills

• Ability to clearly articulate and deliver based on product vision and features.

• Ability to find opportunities to innovate and take thoughtful risks to get the work done better and faster.

• Effectively work in a high volume, face-pace environment, managing multiple priorities

• Proficiency data analysis tools, familiarity with BI tools (e.g., Tableau, Power BI), in MS Office applications and can quickly learn internal websites.

• Confirmed ability to simultaneously identify, prioritize, address multiple issues, and quickly respond to shifts in priorities.

• Program and project management competencies that demonstrate robust problem solving, analytical skills, and creative thinking.

The Value You Deliver

• You will contribute to the organizational vision in a constantly changing environment by applying technical knowledge, analyzing problems, and calculating risks.

• Proactive problem solving to propose solutions based on understanding of product needs and priorities.

• Collaborate across multiple squads and functions.

• Critical-thinker who can ask the right questions to solve business problems, put together comprehensive executive-level reporting and manage small-medium size projects/programs independently.

• Extremely resourceful (you can navigate Fidelity processes, systems, data, and personnel to produce quality work products) with little direction.

• Develop analytics to identify incomplete or inaccurate entitlements, using data from various internal sources.

• Working across entitlement team, develop and deploy self-service training in multiple formats.

• Work with enterprise Learning & Delivery team to create and implement required training modules.

• Implement and maintain interactive portal pages to facilitate many learning needs, including Degreed.

• Create opportunities for transparency into Identity & Access Management processes and policies through information sharing to an enterprise SharePoint site.

• Implement and maintain a chatbot or other virtual assistant capability on the access.fmr.com portal.

• Implement and maintain a live chat portal, using Power Apps or other identified capability.

Certifications:

Category:

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

We welcome those with experience in jobs such as General, General, and General and others in the General to apply.

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